Having a voice
Are you struggling for ideas on how to involve service users?
Do your Board, staff and clients understand what service user involvement really means?
Having a voice is a new publication which offers you a wealth of ideas and real-life examples of how vulnerable people have improved the services they receive.
Aimed at the service users and staff of housing, care and support providers, Having a Voice presents practical examples of user involvement at every level – from local projects (such as redecorating schemes) to corporate policies (such as changing our complaints procedure).
This book aims to:
- Illustrate that service user involvement means seeking and acting on feedback to change and improve services
- Offer ideas on different ways to involve service users – from structured meetings to informal chats with staff
- Convince service users that they do have a voice and can effect change
- People who use support services are full of ideas that could improve your services and increase control over their own lives
Having a voice will inspire your staff and motivate your service users to make involvement work.
Download more information on Having a Voice
Pricing
Hard copy - only £5 (inc. VAT) plus £1 p&p!
