Donor’s charter
Carr-Gomm Donors’ Charter
When you consider making a gift to Carr-Gomm, we undertake that:
- All communications surrounding it will be honest, truthful and will comply with the law
- Your right to privacy will be respected and you will not be subjected to any form of pressure
- Your gift will be applied to the purpose for which it was originally requested
- Your gift will be used in a way that preserves the dignity of the beneficiaries
- Your gift will be handled responsibly and to the greatest advantage of the beneficiaries
- Carr-Gomm will consider how they meet your wishes as a donor and will be transparent in their dealings with you
- Carr-Gomm will respect your need for confidentiality and will comply with the law relating to Fundraising and the use of personal data
- Carr-Gomm will strive to achieve the highest professional standards at all times
- Any concerns you may have relating to your donation will be handled swiftly and effectively by Carr-Gomm
The Complaints Procedure: How to Raise Your Concerns
Where your concerns relate to Fundraising, you should initially contact:
- The Fundraising & Marketing Department at Carr-Gomm
- If you are not happy with the initial response, contact the Chief Executive Officer in writing
- If you are not happy with this response, contact Carr-Gomm’s Trustees
If these options do not meet your concerns, contact the Institute of Fundraising.
http://www.institute-of-fundraising.org.uk
You will need to provide:
- Details of your concerns
- Details of previous contact with Carr-Gomm
- Any other supporting material
The Institute will examine your case and will contact you to let you know how it proposes to act on it. The Institute will contact Carr-Gomm and, unless requested not to, will provide it with copies of all correspondence. The Institute will invite the Trustees of Carr-Gomm to respond to the complaint and will notify you of the outcome of this action.
Where your concerns relate to Public Collections, contact:
- The local authority licensing officer
- The Metropolitan Police in the London
Where your concerns relate to:
- Dishonest handling of funds
- Misapplication of charitable funds
- Actions that contravene the charity’s trust deed or charity law
- Actions that threaten to bring the charity into disrepute
and the Institute of Fundraising is unable to resolve your dispute with Carr-Gomm, the Institute will refer your concerns to the Charity Commission.
Charity Commission, Harmsworth House, 13-15 Bouverie Street, London EC4Y 8DP Tel: 0870 333 0123 http://www.charity-commission.gov.uk
